Returns & Exchanges

At Winc, we want you to love every bottle you open, which is why we offer a 100% Satisfaction Guarantee on all our curated wine selections. If a bottle doesn't meet your expectations, we will provide a credit for a replacement so you can find something you truly enjoy.

Return Process

• 1.
  Contact Support

  Reach out to our concierge team via live chat or email within 30 days of delivery if you are unsatisfied with a specific bottle.

• 2.
  Provide Details

  Share the name of the wine and a brief description of what didn't work for you to help us improve your future recommendations.

• 3.
  Receive Credits

  Once processed, we will issue Winc credits directly to your account, covering the full cost of the bottle in question.

• 4.
  Select a New Bottle

  Apply your credits toward any bottle in our shop during your next monthly shipment to find your new favorite vintage.